Please send a screenshot of the screen where the problem is occurring from the in-app "Contact Us".

A: How to take a screenshot.
Example) For iPhone XS (iOS 14).
1. Press the volume up and side button at the same time when the screen you want to shoot is displayed. Apple's explanation site.

B: Send an email to support.
1. Tap "Contact Us" in the app.
Setting
　→App Store
　　→ Contact us
2. Tap an empty space below the text.
Example) For iOS 14.2 with standard keyboard.
3. Select the photo button.
photo
Select the screenshot you took in step A.
4. sendPress (Send).
We will reply to you from your computer at a later date. If you have antivirus protection, please make sure that you can receive emails from your computer (emails from a-soft.info).

 

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